Returns & Exchanges
100% Quality Satisfaction Guarantee
Because the internet makes it impossible for us to show you the outstanding quality and workmanship of our products, it leaves room for you to question just how nice your new garment will be. Easy enough to fix. If for ANY reason, when your order arrives, it does not meet or exceed your quality expectations, return it to us — no questions asked — for a complete refund (less shipping charges).
To qualify for a QSG (Quality Satisfaction Guarantee) items must be returned UNUSED, in the packaging and box you received them, along with the a Return Authorization Code you can obtain through customer service here at Avedon Colby. The Satisfaction Guaranteed products must also be reported within 30 days of the UPS delivery date.
To arrange for your return, please phone our customer service center, toll free: 1-844-528-3366 between 9:00 - 5:00 M-F Eastern Standard Time.
If your need to exchange your product for another size, please contact our customer service center and they will provide you with the best way to make a speedy exchange.
To arrange an exchange, you can phone, toll free: 1-844-528-3366 between 9:00 - 5:00 M-F Eastern Standard Time.
For questions regarding size, please refer to our sizing guide by clicking here.